Publix Leads the Way in Newsweek List for Best Costumer Service


Newsweek has named to Newsweek’s best costumer service list for 2021, ranking number 1 in the supermarket category with a score of 8.79.


Publix, which is largest employee owned supermarket in the United States operates throughout Southeastern United States in states such as Florida, Georgia, Alabama, South Caroline, North Carolina, Tennessee and Virginia.

According to Newsweek, it concluded the list by surveying more than 25,000 U.S costumers who have either purchased, used services or gathered any information about products or services in the past three years.

Newsweek based its final assessment and ranking based on quality of communication, professional competence, range of services, costumer focus and accessibility. To find out more about Companies that ranked well in America’s Costumer Satisfaction List and also to find more details regarding Publix’s position in the list, please visit

Publix Director of Communications Maria Brous remarked

We are honoured to be recognized with this award by our customers, Publix associates work hard to treat our customers like royalty, and we’re grateful to be acknowledged for customer service excellence in our industry.”

This is definitely not the company’s first achievement. Over the years it has perfectly maintained not only its customer loyalty and satisfaction but also the motivation of its employees which is a necessity for any business to thrive. Just in February, 2020 Publix ranked 39th in Fortune’s list of 100 best Companies to Work for. In 2018, Fortune also listed Publix No 1 on its list of Word’s Most Admired Companies in the Food and Drug Stores Sector and the company is in the news yet again for another remarkable achievement. From the looks of the company’s constant success and achievement, it truly lives up to its slogan which declares the Supermarket to be the place ‘’where shopping is a pleasure.’’

If you want to experience Publix’s costumer service first-hand and also save up on your grocery items this month, we suggest you take a trip down to your nearest Publix store or visit their website for new discounted deals added every week:

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